rbajee's Privacy Policy

rbajee has established this privacy policy so that every registered user on the platform can clearly understand why their personal information is collected, how it is stored, and in what circumstances it may be shared with third parties.

This policy applies to rbajee's website, mobile application, and all related digital services. By accessing the platform or creating an account, a user is considered to have accepted the terms of this policy. We encourage all users to also read the Terms and Conditions, which are closely related to this policy.

rbajee provides services only to individuals aged 21 and above. We do not knowingly collect information from any minor. If such a situation comes to our attention, the relevant data will be deleted immediately.

rbajee collects only the information that is necessary for operating the service, verifying accounts, and ensuring user security. Requesting unnecessary or excessive information is against our policy.

2.1 Registration Information

The following information is collected when creating an account:

• Full name and date of birth
• Valid email address
• Mobile number (Bangladeshi)
• Password (stored in encrypted form; no one on our team can read it directly)
• Preferred currency and language settings

2.2 Identity Verification (KYC)

For account verification and withdrawal processing, rbajee may request details and images of a National ID (NID), passport, or driving licence. This information is used solely for the purpose of confirming identity and is stored on secure servers.

2.3 Financial Transaction Information

During deposits and withdrawals, the date, amount, and mobile number or account number of transactions conducted via bKash, Nagad, Rocket, Upay, or bank transfer are recorded in our system. Full payment card numbers or PIN codes are never stored under any circumstances.

2.4 Automatic Data and Cookies

When a user accesses the rbajee platform, the following technical information is automatically recorded:

• IP address and approximate location
• Browser type and version, operating system
• Page visit time, session duration, and navigation path
• Device identifier (device ID) — for mobile users

Cookies are stored as small data files in the browser. They are used to keep login sessions active, remember preferences, and analyse site usage. Cookies can be managed by changing browser settings, though some functionality may become limited as a result.

Collected information is used only for the purposes listed below. Selling or leasing data for commercial gain is against rbajee's policy.

• Account management and verification: Completing the registration process, confirming identity, and maintaining account security.
• Financial transaction processing: Completing deposits and withdrawals securely and maintaining a transaction history.
• Customer support: Resolving issues and answering questions via live chat and email.
• Fraud and misuse prevention: Detecting unusual activity to ensure the security of accounts and the platform.
• Responsible gaming support: Monitoring usage patterns to identify potentially problematic behaviour and provide assistance.
• Service improvement: Analysing user experience to improve platform functionality and design.
• Communication and notifications: Informing users about important updates, transaction confirmations, and relevant offers.

rbajee shares personal information with third parties only in specific and limited circumstances. In every instance of data sharing, we ensure that the third party uses the information received only for the agreed purpose.

4.1 Payment Processors

Approved payment gateways such as bKash, Nagad, Rocket, and Upay are used to complete deposits and withdrawals. Only the information strictly necessary to process the transaction is shared with them.

4.2 Technology and Service Providers

We work with trusted technology partners for server hosting, data analytics, fraud detection, and customer service software. These providers operate under strict confidentiality agreements and follow rbajee's guidelines.

4.3 Legal Obligations

If disclosure of information becomes legally required under the applicable laws of Bangladesh or a valid directive from a competent authority, rbajee will comply with that directive. In such situations, the amount of information disclosed will be kept to a minimum.

4.4 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user data may pass to the new entity. However, the new operating entity will be required to continue upholding this privacy policy.

To protect user data, rbajee follows a multi-layered security framework. Both technical and administrative safeguards are used together.

• SSL/TLS encryption: All data transmitted between the website and servers is encrypted using SSL technology.
• Data encryption: Stored sensitive information — particularly passwords and financial details — is protected with industry-standard encryption algorithms.
• Access control: Only authorised staff have access to specific data, and all access is logged.
• Regular security assessments: Internal audits are conducted regularly to identify system vulnerabilities.
• Two-step verification (OTP): Additional security is ensured through OTP verification at login and for large transactions.
• Staff training: Employees receive regular training on data protection and are bound by confidentiality agreements regarding privacy.

However, no system on the internet is completely impenetrable. Users are therefore advised to use strong passwords and to contact us immediately if they notice any suspicious activity on their account.

rbajee retains user data only for as long as necessary. When there is no further need to keep the data, it is securely deleted or anonymised.

• Active accounts: Data is retained for the entire duration that the account remains active.
• After account closure: Financial transaction and identity verification data is generally retained for five years from the date of account closure, as it may be required for legal or regulatory reasons.
• Transaction records: Financial records may be kept for a longer period for audit purposes.
• Marketing communication data: Deleted promptly after consent is withdrawn.

rbajee values every user's ability to control their own information. The rights listed below apply to all registered users:

7.1 Right to Access

Users can access their stored information at any time by logging into their account. A request for further details about any information can be made through the customer support channel.

7.2 Right to Correction

If any information is incorrect or incomplete, the user can correct it through account settings or via customer support. Changing verified information may require additional proof.

7.3 Right to Deletion

In certain circumstances, a user may request that their data be deleted. However, it may not be possible to delete information that must be retained due to legal or regulatory obligations.

7.4 Right to Object to Processing

Users may object at any time to the use of their data for marketing purposes and may withdraw their consent in this regard.

To exercise any of the above rights, contact us directly. Our 24/7 live chat and email service is available in both Bangla and English. You will find further options for managing your gaming behaviour on the Responsible Gaming page.

rbajee strictly enforces a 21+ age limit. No personal information is knowingly collected from minors. Age verification is in place at the time of registration. If a user is confirmed to be under 21, their account will be closed immediately and the associated data will be deleted.

If anyone is aware that a minor is using the rbajee platform, please contact customer support.

The rbajee platform may have connections to third-party game providers and payment services. These third parties have their own privacy policies, and rbajee is not responsible for how they manage data. It is advisable to read the relevant privacy policy before using their services.

To learn more about us, visit the About Us page, which contains information about rbajee's operations and values.

rbajee reserves the right to update this privacy policy as needed. If significant changes are made, they will be clearly communicated on the website, and registered users will be notified by email or via platform notifications.

Continued use of the platform after a policy change will be considered as acceptance of the updated policy. We therefore encourage you to visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions about accounts, payments, and security.